Exchanges and Returns

Exchanges and Returns



Exchanges
 
At myannika.com we offer you the possibility to exchange any unworn item that has still all garment and security tags attached and comes in its original packaging, undamaged and free of odor.
 
You need to request a Return and Exchange Sheet via email to info@myannika.com. Returned packages without a filled in return sheet can not be processed.
 
Exchanges can also be made to another item at the same value. 

We do NOT cover the shipping costs back to us. We highly recommend you use a signed-for delivery service that provides you with a tracking number. Annika is NOT responsible for lost packages sent back to us.
 
There is NO charge to exchange items, however all exchanges are based on stock availability. Shipping is also free on the replacement item. We offer one free exchange per item.

A already exchanged articel can not be returned.
 
Generally, exchanges take around 2 business days to process plus delivery time to your address.

GOLDEN TATTOOS and FREE BRAS can, due to hygene reasons, NOT be exchanged or returned.
 


Return for Refund
 
At myannika.com we offer you the possibility to return for refund any unworn item that still has all garment and security tags attached and comes in its original packaging, undamaged and free of odor.
 
You need to request a Return and Exchange Sheet via email to info@myannika.com. Returned packages without a filled in return sheet can not be processed.
 
We do NOT cover the shipping costs back to us. We highly recommend you use a signed-for delivery service that provides you with a tracking number. Annika is NOT responsible for lost packages sent back to us.
 
Your payment will be credited to the original purchaser’s credit card.
 
Returns for refund are usually processed within 2-3 business days of receiving the item. However, card refunds may take up to 12 business days for your bank to complete, depending on their processing time. This can vary significantly between card issuers and unfortunately we are unable to have any influence on this.
 
FREE SHIPPING : All items advertised as ‘free shipping’ that are returned for a refund will be charged a shipping fee. ( Only if the whole order is returned for a refund ) For Europe and the UK it is 15 Euros ( Switzerland 17 Euros ) and for Russia, the USA , Australia and other international destinations it is 25 euros per order.

All international shipping fees will not be refunded.

GOLDEN TATTOOS and FREE BRAS can, due to hygene reasons, NOT be exchanged or returned.
 
 
 
Important Information
 
 
Please make sure that the shipping address is correct as we cannot redirect shippings once they have left our warehouse.
 
To minimize delays we recommend you use your work address as your delivery address if nobody is normally at your home address during the day.
 
All items that are returned for exchange or refund must be unworn, unsoiled, free of odor and attached with all garment and security tags. The original packaging is considered part of the merchandise and therefore needs to be returned as well.
 
The return package needs to include the completed return sheet.

​A already exchanged articel can not be returned.
 
We highly recommend you use a signed-for delivery service that provides a tracking number for you to return items to us. Annika is NOT responsible for any items lost in the mailing system.

GOLDEN TATTOOS and FREE BRAS can, due to hygene reasons, NOT be exchanged or returned.